State Farm® Insurance Agent Robert Garner
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jessica Stutler
May 22, 2026
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Theresa Ellsworth
May 15, 2026
"Very good service"
Cory Vogelgesang
May 15, 2026
"Friendly and knowledgeable staff! I recently purchased life insurance for my daughter and had all of the questions, which they helped answer!"
"Thank you Cory for trusting us for your families Life Insurance needs. Your families business is always appreciated and thank you for taking the time to give our office a review. We hope this finds you well. "
Jeff Clemens
May 15, 2026
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Jennifer Sanchez
May 14, 2026
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Morgan Batson
May 14, 2026
"Robert has been my agent for years! Robert and his team are so kind and always take care of what I need in a timely manner."
"Thank you for the wonderful five-star review, Morgan! Hearing that Robert and the team have successfully taken care of your needs for years means the world to us. Providing prompt, kind, and timely service is exactly why the Robert Garner State Farm Agency strives to be the preferred insurance agent for families and business owners across Stark County, Wayne County, and Tuscarawas County. Conveniently located right on Highway 21, across from Menards in Massillon, OH, our office makes it easy for long-term clients to get fast, local support. We proudly provide competitive policy options and reliable customer care to neighbors across the region, including: Massillon, OH, Canton, OH, Navarre, OH, Canal Fulton, OH, Wooster, OH. As your trusted State Farm insurance agent, Robert and his knowledgeable staff specialize in creating personalized plans for Auto Insurance, Homeowners Insurance, Life Insurance, and Business Insurance. We continuously review your coverage to ensure you are maximizing savings with all eligible discounts, including our Multi-Car, Drive Safe & Save, Accident-Free, and loyalty Tenure discounts. Thank you again for your continued trust in Robert Garner State Farm on Highway 21! Local drivers, homeowners, and business owners looking for an experienced team can connect with us or request a free quote anytime online at RobertGarnerInsurance.com."
Marcus D.
May 12, 2026
"I had two people assist me, after I found this business on a Google search. I am so happy I found them. I called several places prior that were asking double the amount a month. Carl was very thorough and excellent at executing his craft! Made my life alot easier and got the job done well. Thanks again!"
"Thank you for the fantastic five-star review, Marcus! The team at the Robert Garner State Farm Agency is thrilled you found us through your Google search. We are so proud of Carl and our team for delivering thorough, excellent service that made your transition smooth and saved you half the cost of other places. Conveniently located right on Highway 21, across from Menards in Massillon, OH, our office helps drivers and tenants find top-tier coverage at highly competitive rates. We proudly serve people throughout Stark County, Wayne County, and Tuscarawas County, including local neighbors in: Massillon, OH Canton, OH Navarre, OH Canal Fulton, OH Wooster, OH Carl and our knowledgeable staff focus on building the right plans for the exact services you mentioned: Vehicle Insurance: Highly affordable car, truck, SUV, motorcycle, and commercial auto policies. Renter's Insurance: Low-cost protection to cover your personal property and belongings in any local apartment or rental home. We make sure our policyholders get the best possible pricing by checking for every eligible discount. When you bundle your vehicle and renter's insurance, you unlock great multi-line savings alongside our Multi-Car, Drive Safe & Save, Accident-Free, and loyalty Tenure discounts. Thank you again for choosing Robert Garner State Farm on Highway 21 as your preferred insurance agent. Anyone looking to beat high monthly rates can get a fast, free quote today by visiting Carl and the team online at RobertGarnerInsurance.com!"
Renee' Bailey
April 28, 2026
"Becky was polite and knew her stuff. Very happy with all the time she gave me and she answered all my questions. She gave me great service and will look forward to my connection with her and your agency."
"Thank you Renee for mentioning one of our senior agent's,Becky. She cares about all our clients and takes time to review each person's needs and makes sure they are properly covered with what they need and not paying for anything they don't need. If we can help your family, friends or co workers, Becky would love to be introduced to more people like yourself. "
Sarah Arnold
March 27, 2026
"I love State Farm they are a great insurance company"
"thank you Sarah for the nice feedback and review. We appreciate your business and wish we had more clients like yourslef. If we can do anthing else to help you, please let us know. "
Robyne Rabbitt
March 17, 2026
"Great service, friendly staff!"
"Thank you Robyne for taking time to give us a review. Friendly and professional staff providing local service is what we specialize in. Thank you for your business and hope this finds you well. "
Xavier Shaffer
March 3, 2026
"had Becky set me up, she was able to get my progressive insurance price from 470 down to 125 with state farm for a HIGHER coverage. she's amazing at her job and state farm is way better then alot of the big insurance companies"
"Thank you for recognizing the amount of money that we saved you with State Farm and how high progressive rates are. On top of that, thank you for identifying one of our senior agents, Becky, who took time to go over proper coverage and better protect you while saving you money from progressive at the same time. Life Insurance is another important tool we reccommend for everyone to protect their income and loved ones and glad to see you take that step too. If we can customize our services to fit any other needs, please let us know and we apprecite your busienss. "
Titus gadal
February 26, 2026
"This place is great for family to afford and it gives good coverage. They are pretty fast to answer phone and hand the claim as quicly as possible."
"Thank you Titus for the kind words. We love client's like yourself and wish we had more of you. Family is the focus of all our staff and we relate best with our client's who put their families first too. We protect families assett's with auto and home insurance, we protect income with life insurance and disability insurance, we protect wealth with liability adn lawsuit protection and we have financial service to help families reach their dreams and goals. This is the Robert Garner State Farm Mission and we have 11 licensed agent's to help your family."
Brian Domer
February 24, 2026
"I would NOT recommend Becky with the Rob Garner State Farm Insurance agency. She will tell you anything you want to hear in order to gain your trust and business and waste your time. I was shopping for car insurance after experiencing a premium increase. Becky led me to believe that State Farm would be able to offer me coverage at an affordable rate. I explained to Becky that within the last three years I had several claims on my insurance- after many years with no claims, so I was hesitant to proceed with the application process. The claims were a combination of glass, roadside assistance, and minor collision claims. I was aware that my premiums may be higher due to this circumstance. Becky assured me that it is not the practice of her company/office to run the standard reports on new policies like most companies. After several questions and clarifying some details for the new policy the quote she gave me was within a decent range and that I need not worry. So I purchased the policy. When I received the policy a few days later there was a driver on the policy that should not have been listed so I contacted her and asked for the additional driver to be removed. Keep in mind that Becky specifically asked me about this person when she was writing the policy and I told her that they should NOT be added. So when I asked for the policy to be corrected State Farm decided to run the reports that Becky assured me would not be run. I spoke with Becky on the phone a few days later and in a very patronizing tone she said “You are not going to like this…” and proceeded to tell me my policy was being canceled due to the number of claims on a previous policy- that State Farm ran the reports which she said State Farm would not run. This was obviously a lie that I foolishly believed. The explanation she gave was “because the policy was still new and it needed a correction within just a week of being written the company sometimes runs the standard reports as a protocol. If it weren’t for the mistake on the policy this would not have happened.” I expressed that because of her mistake I was now forced to again shop for car insurance. Then Becky said that State Farm would have run the reports no matter what- which a few days prior she said they would not run! Not only was I lied to, but I was humiliated by being told that it was my fault that this happened- I had multiple claims in a short time period and the only reason the policy was approved originally was because of having the other driver on the policy. The auto insurance industry is a terrible system. When you have to use your insurance it works against you. Agents like Becky will do and say anything to get you to trust them regardless of your situation."
"Thank you Brian for your feedback and review. We do not like to lose any business or hear any client's upset. What happened is unfortunate and I hopefully was able to explain to you why this all transpired on the phone after you wrote this review. My door is always open for any further discussion or concerns with your claim history, how State Farm looks at data, discounts, drivers and reports. If we can do anything else, please let me know and we hope this finds you well. "
Dan Schoenberg
February 12, 2026
"Worst Insurance experience of my life, story after Story, nobody to advocate for a fake claim even though they see I never made a claim an adjuster did and it was never paid because it didn't exist. They couldn't care less go somewhere else. Anywhere in my opinion."
"Thank you Dan for the review and feedback. I apologize you were non-renewed by State Farm. Our office advocates for all our clients, and provided options for you. We hate to lose your business and to see anyone upset. With that said, State Farm wants to keep rates low for all of our clients. The average person has 1 home claim every 15 years. When an insured has multiple claims in 5 years, they evaluate the risk, look at the type of claims, and use a propensity model to determine the likelihood claims will continue. This is a common practice with all insurance companies and in response to the biggest question that we get asked...why does my rate go up if i never have a claim? This is in response to those clients as rate and the broad coverage we provide is the two most important concerns clients have. I am always available if you wish to discuss further. Claims are usually on the record for 3 years when quoting new business and would be eligible to come back if you are inclined after 3 years from the last claim. Robert Garner, Agent Garner Insurance and Financial Services"
Bethany Whitten
February 10, 2026
"Carl Is wonderful!! Always there when I have a question or concern!!!! My #1 state farm Guy!!!!!"
"Thank you!"
Dwight Kerby
February 4, 2026
"Very helpful and courteous"
"Thank you Dwight for your business and trusting us to insure your cars and home down in Beach City, Ohio. I am glad you found that not only do we have the best rates in Ohio, also the professional service our agent's provide to all our clients. If we can help with anything else such as income replacement or health care cost, please let us know. We hope this finds you well and thank you for your business. "
Beth Armstrong
February 4, 2026
"Carl was very helpful with helping me getting insurance for my house and 2 vehicles. And it was cheaper than what I was paying elsewhere. And I had been with them since I was 16 years old..He took the time to go over plans and answered any questions I had. I will recommend him to anyone looking for better insurance. Thanks again, Beth"
"Thank you beth for giving us a chance and trusting us with your home and auto. We appreciate the kind words and please let us know if we can help any other way with our other services or do anything better to earn a 5 star. Thank you and we hope this finds you well. "
Anita Relman
January 30, 2026
"Saved a lot of money switching from Allstate. Everyone is friendly there also!"
"We love beating Allstate's prices and our service is the cherry on top. We appreciate you choosing State Farm for your insurance as the leader in Northeast Ohio and our local office will provide the best service you have ever had. Please feel free to call or stop by anytime and we hope this finds you well. "
Brooke Anderson
January 23, 2026
"We’ve been with State Farm for many years now. The agents are always helpful and friendly. I would recommend to anyone looking for insurance!"
"Thank you Brooke for your business and kind words about our agent's in the Massillon office. We hope this finds you well and please let us know if we can help with anything else. "
Beverly Wengerd
January 19, 2026
"Very professional and excellent service."
"Thank you Beverly for the kind words. We love being our customer's #1 choice in price and service. If we can do anything else with your insurance and financial needs, please call, email or stop by our local office anytime. Thank you for your business. "
Dragonaxle
January 15, 2026
"Been with Robert garners office about 10 years and carry multiple policies with them. Great pricing and never had a bad experience."
"Thankyou for the time in giving us a review. We love clients like yourself and wish we had more of you. Thankyou for your business and we hope this finds you well. Please don't keep us a secret. "
Kristy Cook
January 14, 2026
"Amazing customer service and claims paid in timely manner."
"Thank you Kristy for taking the time to give us a review. We do pride ourselves in our claims and customer satisfaction. Just know that our office is also there for you if you ever need us to be involved with a claim. We appreciate your business and hope this finds you well. "
A J
January 13, 2026
"She did a excellent job the best insurance experience ever"
"Thank you for taking the time to review one of our agents. We appreciate your business and hope this finds you well. "
Steven
January 10, 2026
"Becky at State Farm across from Menards in Massillon, Ohio provided me with a quote for full coverage. I typically don't answer sales calls but glad I did ! I was searching for a great quote and she literally saved me around $700 a year compared to my previous policy. Go with State Farm, you'll be happy you did !"
"Thank you Steven for the great review of Becky. That brought a big smile today from her. We really appreciate your business and don't forget to tell your friends about her. She would love to have more clients like yourself. "
Celeste DeHoff
January 9, 2026
"Fast services, claims settled quickly, tow service came as scheduled, friendly agents"
"Thank you Celeste for your long tenure and your business. We appreciate you and hope this finds you well. "
Charles Millard Jr
January 4, 2026
"I have been with this agent for quite a few years, as well as with State Farm for years. When I reach out if I need something I get responses quickly, and they work to address my issues each and every time. The billing has been easy, and the response when there is something needed (god forbid) has been great."
"Thank you Charles for your business, support and long term relationship. We value your business and if we can do anything else to customize our service to get a 5 star, please let us know. Thank you for your time in giving us a review and hope this finds you well. "
Richard Huff
December 30, 2025
"Great and very helpful"
"Thank you for taking time to give us a review. We appreciate your business."
Dinah Peddicord
December 29, 2025
"Great people. Great service"
"Thank you for taking the time to give our Massillon office a review. We appreciate your business and hope this finds you well. "