State Farm® Insurance Agent Robert Garner
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Robyne Rabbitt
March 17, 2026
5
out of
5
rating by Robyne Rabbitt
"Great service, friendly staff!"
We responded:
"Thank you Robyne for taking time to give us a review. Friendly and professional staff providing local service is what we specialize in. Thank you for your business and hope this finds you well. "
Xavier Shaffer
March 3, 2026
5
out of
5
rating by Xavier Shaffer
"had Becky set me up, she was able to get my progressive insurance price from 470 down to 125 with state farm for a HIGHER coverage. she's amazing at her job and state farm is way better then alot of the big insurance companies"
We responded:
"Thank you for recognizing the amount of money that we saved you with State Farm and how high progressive rates are. On top of that, thank you for identifying one of our senior agents, Becky, who took time to go over proper coverage and better protect you while saving you money from progressive at the same time. Life Insurance is another important tool we reccommend for everyone to protect their income and loved ones and glad to see you take that step too. If we can customize our services to fit any other needs, please let us know and we apprecite your busienss. "
Titus gadal
February 26, 2026
5
out of
5
rating by Titus gadal
"This place is great for family to afford and it gives good coverage. They are pretty fast to answer phone and hand the claim as quicly as possible."
We responded:
"Thank you Titus for the kind words. We love client's like yourself and wish we had more of you. Family is the focus of all our staff and we relate best with our client's who put their families first too. We protect families assett's with auto and home insurance, we protect income with life insurance and disability insurance, we protect wealth with liability adn lawsuit protection and we have financial service to help families reach their dreams and goals. This is the Robert Garner State Farm Mission and we have 11 licensed agent's to help your family."
Brian Domer
February 24, 2026
1
out of
5
rating by Brian Domer
"I would NOT recommend Becky with the Rob Garner State Farm Insurance agency. She will tell you anything you want to hear in order to gain your trust and business and waste your time. I was shopping for car insurance after experiencing a premium increase. Becky led me to believe that State Farm would be able to offer me coverage at an affordable rate. I explained to Becky that within the last three years I had several claims on my insurance- after many years with no claims, so I was hesitant to proceed with the application process. The claims were a combination of glass, roadside assistance, and minor collision claims. I was aware that my premiums may be higher due to this circumstance. Becky assured me that it is not the practice of her company/office to run the standard reports on new policies like most companies. After several questions and clarifying some details for the new policy the quote she gave me was within a decent range and that I need not worry. So I purchased the policy. When I received the policy a few days later there was a driver on the policy that should not have been listed so I contacted her and asked for the additional driver to be removed. Keep in mind that Becky specifically asked me about this person when she was writing the policy and I told her that they should NOT be added. So when I asked for the policy to be corrected State Farm decided to run the reports that Becky assured me would not be run. I spoke with Becky on the phone a few days later and in a very patronizing tone she said “You are not going to like this…” and proceeded to tell me my policy was being canceled due to the number of claims on a previous policy- that State Farm ran the reports which she said State Farm would not run. This was obviously a lie that I foolishly believed. The explanation she gave was “because the policy was still new and it needed a correction within just a week of being written the company sometimes runs the standard reports as a protocol. If it weren’t for the mistake on the policy this would not have happened.” I expressed that because of her mistake I was now forced to again shop for car insurance. Then Becky said that State Farm would have run the reports no matter what- which a few days prior she said they would not run! Not only was I lied to, but I was humiliated by being told that it was my fault that this happened- I had multiple claims in a short time period and the only reason the policy was approved originally was because of having the other driver on the policy. The auto insurance industry is a terrible system. When you have to use your insurance it works against you. Agents like Becky will do and say anything to get you to trust them regardless of your situation."
We responded:
"Thank you Brian for your feedback and review. We do not like to lose any business or hear any client's upset. What happened is unfortunate and I hopefully was able to explain to you why this all transpired on the phone after you wrote this review. My door is always open for any further discussion or concerns with your claim history, how State Farm looks at data, discounts, drivers and reports. If we can do anything else, please let me know and we hope this finds you well. "
Dan Schoenberg
February 12, 2026
1
out of
5
rating by Dan Schoenberg
"Worst Insurance experience of my life, story after Story, nobody to advocate for a fake claim even though they see I never made a claim an adjuster did and it was never paid because it didn't exist. They couldn't care less go somewhere else. Anywhere in my opinion."
We responded:
"Thank you Dan for the review and feedback. I apologize you were non-renewed by State Farm. Our office advocates for all our clients, and provided options for you. We hate to lose your business and to see anyone upset. With that said, State Farm wants to keep rates low for all of our clients. The average person has 1 home claim every 15 years. When an insured has multiple claims in 5 years, they evaluate the risk, look at the type of claims, and use a propensity model to determine the likelihood claims will continue. This is a common practice with all insurance companies and in response to the biggest question that we get asked...why does my rate go up if i never have a claim? This is in response to those clients as rate and the broad coverage we provide is the two most important concerns clients have. I am always available if you wish to discuss further. Claims are usually on the record for 3 years when quoting new business and would be eligible to come back if you are inclined after 3 years from the last claim. Robert Garner, Agent Garner Insurance and Financial Services"
Bethany Whitten
February 10, 2026
5
out of
5
rating by Bethany Whitten
"Carl Is wonderful!! Always there when I have a question or concern!!!! My #1 state farm Guy!!!!!"
We responded:
"Thank you!"
Dwight Kerby
February 4, 2026
5
out of
5
rating by Dwight Kerby
"Very helpful and courteous"
We responded:
"Thank you Dwight for your business and trusting us to insure your cars and home down in Beach City, Ohio. I am glad you found that not only do we have the best rates in Ohio, also the professional service our agent's provide to all our clients. If we can help with anything else such as income replacement or health care cost, please let us know. We hope this finds you well and thank you for your business. "
Beth Armstrong
February 4, 2026
4
out of
5
rating by Beth Armstrong
"Carl was very helpful with helping me getting insurance for my house and 2 vehicles. And it was cheaper than what I was paying elsewhere. And I had been with them since I was 16 years old..He took the time to go over plans and answered any questions I had. I will recommend him to anyone looking for better insurance. Thanks again, Beth"
We responded:
"Thank you beth for giving us a chance and trusting us with your home and auto. We appreciate the kind words and please let us know if we can help any other way with our other services or do anything better to earn a 5 star. Thank you and we hope this finds you well. "
Anita Relman
January 30, 2026
5
out of
5
rating by Anita Relman
"Saved a lot of money switching from Allstate. Everyone is friendly there also!"
We responded:
"We love beating Allstate's prices and our service is the cherry on top. We appreciate you choosing State Farm for your insurance as the leader in Northeast Ohio and our local office will provide the best service you have ever had. Please feel free to call or stop by anytime and we hope this finds you well. "
Brooke Anderson
January 23, 2026
5
out of
5
rating by Brooke Anderson
"We’ve been with State Farm for many years now. The agents are always helpful and friendly. I would recommend to anyone looking for insurance!"
We responded:
"Thank you Brooke for your business and kind words about our agent's in the Massillon office. We hope this finds you well and please let us know if we can help with anything else. "
Beverly Wengerd
January 19, 2026
5
out of
5
rating by Beverly Wengerd
"Very professional and excellent service."
We responded:
"Thank you Beverly for the kind words. We love being our customer's #1 choice in price and service. If we can do anything else with your insurance and financial needs, please call, email or stop by our local office anytime. Thank you for your business. "
Dragonaxle
January 15, 2026
5
out of
5
rating by Dragonaxle
"Been with Robert garners office about 10 years and carry multiple policies with them. Great pricing and never had a bad experience."
We responded:
"Thankyou for the time in giving us a review. We love clients like yourself and wish we had more of you. Thankyou for your business and we hope this finds you well. Please don't keep us a secret. "
Kristy Cook
January 14, 2026
5
out of
5
rating by Kristy Cook
"Amazing customer service and claims paid in timely manner."
We responded:
"Thank you Kristy for taking the time to give us a review. We do pride ourselves in our claims and customer satisfaction. Just know that our office is also there for you if you ever need us to be involved with a claim. We appreciate your business and hope this finds you well. "
A J
January 13, 2026
5
out of
5
rating by A J
"She did a excellent job the best insurance experience ever"
We responded:
"Thank you for taking the time to review one of our agents. We appreciate your business and hope this finds you well. "
Steven
January 10, 2026
5
out of
5
rating by Steven
"Becky at State Farm across from Menards in Massillon, Ohio provided me with a quote for full coverage. I typically don't answer sales calls but glad I did ! I was searching for a great quote and she literally saved me around $700 a year compared to my previous policy. Go with State Farm, you'll be happy you did !"
We responded:
"Thank you Steven for the great review of Becky. That brought a big smile today from her. We really appreciate your business and don't forget to tell your friends about her. She would love to have more clients like yourself. "
Celeste DeHoff
January 9, 2026
5
out of
5
rating by Celeste DeHoff
"Fast services, claims settled quickly, tow service came as scheduled, friendly agents"
We responded:
"Thank you Celeste for your long tenure and your business. We appreciate you and hope this finds you well. "
Charles Millard Jr
January 4, 2026
4
out of
5
rating by Charles Millard Jr
"I have been with this agent for quite a few years, as well as with State Farm for years. When I reach out if I need something I get responses quickly, and they work to address my issues each and every time. The billing has been easy, and the response when there is something needed (god forbid) has been great."
We responded:
"Thank you Charles for your business, support and long term relationship. We value your business and if we can do anything else to customize our service to get a 5 star, please let us know. Thank you for your time in giving us a review and hope this finds you well. "
Richard Huff
December 30, 2025
5
out of
5
rating by Richard Huff
"Great and very helpful"
We responded:
"Thank you for taking time to give us a review. We appreciate your business."
Dinah Peddicord
December 29, 2025
5
out of
5
rating by Dinah Peddicord
"Great people. Great service"
We responded:
"Thank you for taking the time to give our Massillon office a review. We appreciate your business and hope this finds you well. "
Jill Beatty
December 17, 2025
5
out of
5
rating by Jill Beatty
"I have been with State Farm for several years never a problem they were always here for me when needed.."
We responded:
"Thank you Jill for your time in giving us a review and your business over the years. We never take it for granted and if we can customize our service to help in other way, please let us know. Thanks again and hope this finds you well. "
Rick Conley
December 1, 2025
5
out of
5
rating by Rick Conley
"friendly professional people very helpful and great rates"
We responded:
"Thank you Rick for bringing your auto insurance back to State Farm. If we can help with anything else, please let us know and thank you for taking the time to give Becky a review. "
Jonalen Copeland
November 26, 2025
5
out of
5
rating by Jonalen Copeland
"Changed insurance companies, had a great experience with Carl he was both professional and kind. He’s a great asset to this insurance agency. He was very easy to talk too."
We responded:
"Thank you for taking the time to give Carl and the office a review. We appreciate the chance to earn your auto and home insurance. If we can help with life, disabilty or health insurance, please also let us know. We hope this finds you well and thank you again for taking time to give us a review. "
Diedra Kandel
November 24, 2025
5
out of
5
rating by Diedra Kandel
"Quick responses, associates eager to aide with any and all questions, clear in their communication, and eager to share good news with policy decreases. Appreciated the honesty during the policy review period!"
We responded:
"Thank you Diedra for allowing us a chance to earn your business."
David Way
November 22, 2025
5
out of
5
rating by David Way
"I'm a loyalist and trust is BIG for me. I've worked with one insurance broker for over 30 years. She had my complete trust in insurance rates and care for my family. She recently explained the best rates she could find for me and felt that Carl at State Farm could possibly provide better. I was stunned by her advice and respected her honesty. I reached out to Carl, which was very personal and professional. He connected with me easily and we found common ground fast. That's hard to do with a guy that has trust issues.. lol.. Anyway, he compared the deck plans I had with Progressive for my home and auto insurance. All the time respectful that I was reluctant to leave my trusted broker. He found better plans on both house and auto than I could get with Progressive or anyone else. He suggested plans that would save my family and I close to a $1,000 yearly. Again, he was very personable and easy to work with. He treated me like a valued customer and worked to get my business. I hate leaving a company that worked so well with me for 30 years and will miss them. But Carl will continue to earn me and my families trust/respect. After getting to know him, that'll we be doing business together for a long time. I suggest you give Carl Kramer at this State Farm and opportunity to earn your business as well. As I said, he worked hard to earn mine and my families."
We responded:
"Thank you David for taking the time to give Carl a review. He has been in this agency for 15 years and if you look through google reviews, many echo the same trust and relationship. He is a valued team member and appreciate the positive feedback. If we can help you and your family with anything else, please don't hesitate to call. We appreciate your business and hope this finds you well. "
Mike Harris
November 21, 2025
5
out of
5
rating by Mike Harris
"Rachel and Jamie were fantastic!!! Very helpful, respectful honest and professional... And I saved 200$ a month.. Fantastic experience all around."
We responded:
"Thanks Mike. $200 a month is a lot and would love to help more people like you. Thank you for taking time to review two of our agents, Jamie and Rachel. we appreciate your business and hope this finds you well. If we can help with any other types of insurance to save more or provide extra value, please let us know. "